We do our best to give you great service. Some reason if you are not satisfied with your order please contact us as soon as possible by phone at 908-879-0300 or via email at info@chesterwine.com.We will work with you to remedy the problem. If necessary we will send you a return label to affix to the original packaging with instructions on how to arrange for a FedEx pickup.There will be a restocking and pickup charge. If you cancel the order after it has already been fulfilled, however, there will be a restocking fee of either 10% or $20, whichever is less. Chester Wine Spirits & Gourmet 350 State Rt 24, Chester, NJ 07930 Phone: 908-879-0300 Fax: 908-879-5751